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Appointment & Service Cancellation Policy
Effective Date: 2026
At Elemental Worx, we understand that unexpected events occur in life.
However, when you cancel or miss an appointment without giving enough notice, we miss the opportunity to fill that time slot, and other clients waiting for appointments miss out.
Please review our cancellation and no-show policy outlined below:
Minimum Notice Period
We require a minimum of 24 hours’ notice to cancel or reschedule any appointment.
Late Cancellations & No-Shows
If you cancel within the notice period or fail to show up for your scheduled appointment, the following fees will apply:
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Late Cancellation: Cancellations made with less than the required notice will incur a fee of 100% of the total service cost.
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No-Show: Appointments missed without any prior notice will be charged the full 100% of the scheduled service
How to Cancel or Reschedule
To cancel or reschedule an appointment, please contact us by:
Phone/Text: 021 029 32063
Email: carolien@elementalworx.com
Online: [Insert Link to your booking system or client portal
Emergencies & Extenuating Circumstances
We understand that emergencies and sudden illnesses happen. If you have an emergency within the cancellation window, please contact us as soon as possible. We may, at our discretion, waive or defer the late fee.
If you are feeling unwell and cannot make the appointment in person, for example due to cold or flu symptoms, or for any other reason, in-person appointments can easily be changed on short notice to online sessions which work equally well and are typically delivered via Zoom. This is an effective way to avoid cancellation fees and you will also receive the required support with your health & wellbeing.